FAQ

All shipments are carried out using the services offered by InPost. You can choose a convenient delivery method to the specified mailing machine at InPost points or use the services of the InPost courier and delivery to the address specified when placing the order.

We also ship outside Poland. We are currently shipping to US member states and the USA.

Yeah, you’ve got five working days to pick him up. You can also shop at the studio headquarters, but the offer of the Nemearis stationary store is much more limited.

Delivery prices range from PLN 8.99 (for pickup locations) to PLN 15.00 (when choosing delivery by courier). Detailed information and cost and delivery time can be checked when placing your order.

Contact your supplier to file a complaint about the delivery process. Please note that the store is NOT responsible for damages to the goods resulting from incorrect methods of transportation of packages.

Account registration ensures the security of personal data and order details, allowing ONLY logged in users to:

tracking orders,

viewing shopping history,

managing personal data,

browsing cart.

You can always create a new password for your account using the password recovery feature. Just enter the email address used during registration and we will send you an email with further instructions.

To care for your health and comfort in our shop you will find jewelry made of hypoallergenic materials i.e.: high polished titanium IMPLANT GRADE ASTM-F136, surgical steel (also called 316L stainless steel).

We also have earrings made of gold and silver, which you will find out more about in the section “PREMIUM JEWELS”.

Titanium for implants, also known as ASTM F-136, is the safest, hypoallergenic material for the manufacture of jewellery for both fresh and healed piercings.

316L stainless steel is a metal alloy with a LOW PROVISION of allergic reaction, because it contains nickel, to which a small percentage of people are allergic.

Be sure to make sure before buying that you are not allergic to the material from which the jewellery was made. The store is NOT responsible for any health complications resulting from an allergic reaction.

PVD coating, or Physical Vapour Deposition, is a technique that allows the painting of metal surfaces; it gives them any color – mostly gold, less often copper, pink or black.

PVD-coated earrings do not negatively affect the health of the customer; however, if you have concerns about this type of materials, order ears whose color has been obtained by anodization.

Anodization is one of the types of metal surface treatment using electric current. Depending on the voltage applied on the surface of the working metal, a layer of aluminum oxide of a specific color is produced. It is a durable, non-smelly layer and completely safe for the customer’s health.

Yes, this applies to certain models of titanium earrings that have not previously been coated with PVD. Anodization is an additional service and costs [X PLN].

For the production of premium jewellery used:

precious metals and/or

natural stones and/ or

precious stones.

In this category we include all earrings made of gold 585 and/or higher (14 carats or more) and silver 925.

Some ornaments made of precious metals will have an engraved sample, determining the type of alloy. The higher the number, the more gold or silver was used in the production of jewellery. Jewellery without engraving has a special certificate of the manufacturer, which can be presented to the buyer on his request.

Real silver 925 and gold 585 or higher are alloys of precious metals with LOW PROVISION of allergic reaction. In the case of gold, a higher sample translates into a lower risk of allergy.

These earrings are made from the sample of a noble diamond: 925 silver and have been coated with real gold. They are therefore PLATED and NOT made of gold, which is why we classify them as silver.